Operations Manager

CONNACT is a specialized consulting firm dedicated to helping technology companies establish, manage, and optimize their multi-cloud partnership lifecycles with top cloud providers, including AWS, Microsoft Azure, and GCP. We work with B2B (primarily SaaS) tech companies in the cyber, AI, and cloud infrastructure sectors, focusing on accelerating their partnerships with cloud vendors to unlock the powerful sales potential that these alliances offer. Acting as a trusted advisor, CONNACT supports our partners on all cloud alliance matters.

We are seeking a highly skilled and motivated Operations Manager to join our team. In this role, you will serve as an extension of our COO, providing support in both Sales Operations and General Operations. You’ll play a critical role in ensuring that our operations run smoothly and efficiently, helping to drive strategic growth and optimize processes across the company. This is a unique opportunity to work closely with senior leadership in a dynamic environment, contributing directly to the success of innovative technology partnerships in the cloud space.

Key Responsibilities

• Support the COO in Operational Strategy: Act as a right hand to the COO, assisting with the development and implementation of operational strategies that align with CONNACT’s growth objectives.
• Oversee sales operations functions to streamline processes, track KPIs, and support the sales team with analytics and insights.
• Manage CRM systems, ensuring data accuracy and providing insights to improve sales forecasting, pipeline management, and quota attainment.
• Collaborate with sales, marketing, and consulting teams to ensure smooth client onboarding, engagement, and reporting.
• Develop and optimize operational processes to improve efficiency across departments, including project management, resource allocation, and workflow improvements.
• Lead cross-functional initiatives to support the scaling of CONNACT’s services, ensuring consistent quality and process alignment.
• Coordinate with finance, HR, and other departments on budgets, performance metrics, and resource needs.
• Oversee data collection and reporting systems across sales and operations to provide actionable insights for continuous improvement.
• Track and analyze metrics related to client success, operational efficiency, and revenue growth.
• Foster collaboration across teams to ensure alignment of goals and support the company’s overall mission.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field; advanced degree is a plus.
• Experience in Operations Management or Sales Operations, ideally within a B2B tech or SaaS environment.
• Proven track record of supporting strategic operational initiatives and implementing effective process improvements.
• Strong analytical and problem-solving skills, with experience in data analysis and KPI management.
• Proficiency in CRM software (e.g., Salesforce), ERP systems, and other relevant tools.
• Exceptional communication skills and ability to work cross-functionally with multiple departments.
• Proactive, organized, and detail-oriented, with a strong ability to prioritize and execute tasks effectively.

What We Offer

• Opportunity to work in a fast-growing, innovative company with cutting-edge technology clients.
• Direct involvement in shaping the growth of high-impact technology partnerships.
• A collaborative, supportive, and growth-oriented work environment.
• Competitive salary and benefits package.

If you’re passionate about operations and excited about supporting a high-growth company in the cloud partnership space, we’d love to hear from you. Join us at CONNACT to make a difference in technology partnerships and help drive the future of multi-cloud success.